What our Customers say...

Testimonials

We are so thankful for SERVPRO, we called them needing our AC units cleaned for summer time- it was a new house and they had black mold in them. Within 24 hours they sent out Eddie who gave a thorough check of the AC Units and educated us on the situation before ultimately suggesting to get new ones. I wouldn’t contact anyone else other than SERVPRO to give me an opinion. I appreciate their honesty and professional opinion when it comes to the air quality in my home. If you need a cleaning service these guys are top notch. Thanks Eddie and SERVPRO team for coming out so fast and helping us determine the best option for our home!

This SERVPRO team was exceptional! They were professional, friendly, hard-working and very polite. They went above & beyond in helping to assist when we were dealing with the mess of flooding within our home. The fact that they travelled from Maryland to assist us in service-starved Texas after the freeze was greatly appreciated. A very great crew!

The team was helpful and professional. I would definitely use SERVPRO again.

This was my second experience with SERVPRO in a handful of years, and like the first time, I was not disappointed. The SERVPRO team worked together efficiently to clean up a flooded bathroom, shampooed carpets, even left heater fans and dehumidifier in place for several days to ensure the area dried out to prevent mold and mildew. I'm very pleased with their attention to details. Thank you very much! SERVPRO is definitely the team to call...first!

Excellent help and were very considerate helping to sort through belongings lost in rubble from the fire. Very nice team

The crew arrived after normal working hours and did a great job installing the 9 fans and 2 dehumidifiers following our water heater failure. They also worked closely with our insurance company to identify water damage. Very professional and had great attitudes, even working later in the evening.

Very friendly and professional. This is the second SERVPRO I called. I was not impressed with the first office and the answers didn't seem correct. After calling SERVPRO of st.mary's, I got friendly service great information and an easy an quick appointment. I would definitely recommend them. SERVPRO is a franchise so the customer service is not the same at all locations. St. Mary's is great

Very professional, friendly and great service. I also have to say they are very honest. There was no pressure to buy any service or to upsell anything

Since our sump pump flooding disaster, the quick and professional response of your SERVPRO team, headed by a fine, young gentleman named Todd, was a lifesaver for two seventy-plus year olds. Every aspect of the operation, from the dispatcher Tracy's professionalism to the final clean-up yesterday, was done with the utmost courtesy and respect from us. 

Thanks again for all who were involved and the very professional team that you have created.

Sincerely, 

Mike and Mary Jane Reber

Very responsive and professional. They provided us an estimate that is affordable and practical.

Yesterday, I called SERVPRO because there was black mold found in my bathroom, they came out within the hour yesterday to start the work and came out today to finish, it was neatly and quickly done. Five star service from beginning to end!

Positive: Professionalism, Punctuality, Quality, Responsiveness, Value

I can not say enough about the integrity of this group. If you are looking for a solution do not hesitate to use them! We are completely satisfied with the responsiveness and the quality of their work. The technicians are subject matter experts dedicated to solving problems. Excellent management that goes above and beyond to please the customer.

"Five star review"

Fast and reliable service

Positive: Professionalism, Punctuality, Quality, Responsiveness

I highly recommend SERVPRO of Southern Maryland. After extensive water damage and flooding from a fireplace chimney into my bedroom (of all places) the guys from SERVPRO were quick to respond, within 24 hours of my call, and were extremely courteous and professional. All of this happened at the height of the pandemic, too, but they wore masks and kept a careful social distance at all times. The bedroom looks great! All drywall removal and hanging, along with painting and carpet cleaning was done with care and attention to detail. I couldn't be more impressed and would definitely call SERVPRO again in the future! Just hope I don't have to. :-)

Just wanted to say your crew did an awesome job on our floors the other day! Thanks for taking care of us!

We had a tree go through the upper floor of our home. Went through our attic and into bedroom. We had wood, shingles, branches, leave etc We also had blown insulation that made the mess even worse. SERVPRO was out the very next day and had everything cleaned and taken away. Including bed and carpet. We still had a long way to go with our home repairs but we are now able to get into the room to collect what we want. They also left and dehumidifier and an air purifying machine. Because I have terrible allergies and sinus problems this was fantastic.  
Can't thank them enough!!!!

Just wanted to say y'all do a great job! We had tree fall on house Monday. Thursday Scott came out and gave insurance estimate and this morning they came to clean up glass, haul away the couch and just clean up living room and dining areas!

This letter is to let SERVPRO and you as General Manager know what an asset you have with Pat Cannon, Construction Manager.  He is the most knowledgeable, diligent, courteous, efficient manager I have experienced in my professional 50 years of experience.



I was stressed with the thought of the rebuild from our flood January 9, 2020.  There were five condos, stair wells, and two hallway floors of common area that were damaged.  The coordination from State Farm Insurance, Pat Cannon, the SERVPRO reconstruction team and me made this rebuild a success.  Pat’s organization skills from the beginning of this rebuild to the end has been a positive experience.  Everyone of the condo owner’s were very pleased with Pat and their rebuilds. The Wildewood Village Condominium Association, Inc. Board is pleased with the progress that SERVPRO made by selecting Pat Cannon for this project.



Pat’s planning, executing, following-up and completing on time all the various tasks is remarkable.

Thank you to you and your crew for sanitizing our firehouse today. It gives our members peace of mind and a break from having to do it today. You guys rock. Your members were truly professional and glad to be there to help out the volunteers. 

Thanks for all your help, you guys are great. If there's any comments to anyone above you I can make with our completely satisfied and happy with y'all's work :)

Great company, thanks to all of your staff for stepping up to the task and please stay safe.

Positive: Professionalism, Punctuality, Quality, Responsiveness

We had soot damage to our home. SERVPRO of St. Mary's Co. did a fantastic job for us. They were knowledgeable about what needed to be done. They were hardworking & dependable . We thank Todd (team leader) Frank, John & Tommy for their hard work.

Positive: Punctuality, Quality, Responsiveness, Value

Positive: Punctuality, Quality, Responsiveness

SERVPRO made it easy to get my vents cleaned. I saw the owner at a restaurant. He told me to contact the office. The person who answered the phone had great customer service skills, answered my questions and set up the appointment for 9am. Robby and Eddie arrived promptly. Robby walked me through the process and quoted me a price. Four hours later I paid and am very satisfied.

Positive: Punctuality, Quality, Responsiveness, Value

Good and fast workers and very nice people

SERVPRO has preformed work for us from carpet cleaning to roof cleaning over the last several years and we are extremely please with the quality of work! Thanks to the SERVPRO team!!

I am Deputy Jason Bush’s Mom. I saw the tree in person today (1-1-2020) at the Sheriff’s Dept. It was beautiful. Love all the ornaments that represented the department and my favorite color is blue. It was very nice of you to submit a tree to the hospice festival of trees and then donate. I appreciate the lovely honor to all the people in blue and especially the honor to my son. It sure did touch my heart. Just wanted to express my thanks. Sincerely, Vicki Bush

Rated highly for: ValueQualityPunctualityResponsiveness

Have needed the services of SERVPRO on a few occasions. It is nice to see the same employees and their prompt service in an emergency is greatly appreciated. Chad, Van and Ricky are always helpful.

My mom lives in Piney Point, at the ends of the earth, she had a terrible water leak at her house- it was literally raining downstairs via the ceiling!! (onto her newly installed hardwood floors).  Your team came out so quickly and like your commercial says "Like it never even happened." true statement!!!  You got her all fixed up and thankfully the floors were saved.  Can't thank you enough for that!!

We had a huge leak in our kitchen and our insurance wasn't great but SERVPRO saved the day. As soon as they got the call they got a crew out to our house to start the clean up. They did a great job

Rated highly for: QualityResponsivenessPunctuality

Extremely responsive, Ricky came to my house at 8pm on a Friday and had all of the damaged carpet and drywall from a major leak removed that night. Great crew, very knowledgeable and friendly!

I would highly recommend this company. We received exceptional customer service from Frank. His team did a great job. 

Frank and crew did a great job cleaning carpets and furniture throughout my home. I apperciated their professional work and respect for my home and furnishings. Thanks

I, Debbie Woody, of CD's Cafe, would like to write a letter of reference about the service I received from SERVPRO of St. Mary's and Calvert County. I received a phone call from my employees that a fire sprinkler head was discharging water in the kitchen of CD's Cafe. After shutting off the water we called SERVPRO around midnight for HELP. SERVPRO was there within an hour helping clean up about two inches of water. They brought fans, shop vacuums and dehumidifiers. They stayed the entire night moping, vacuuming and rearranging fans. The water damage could have been a whole lot worse. Unbelievable dedication. We were all impressed. Thank you SERVPRO of St. Mary's and Calvert County.

Morning Chad (old buddy),

I just want you to know that I actually had the privilege to work with your guys last night. My friend Ethel Smith (also policyholder) had a water loss. Your guy Scott was there within 45 minutes accessed the damage and was telling us what needed to be done. He explained everything in detail and also her options. I was very impressed with him. He was also very well-mannered and polite. Ricky, was also there he came later with the machines and he also was very polite and just got in there and got the work done. I personally wanted to tell you about these guys. I now have also seen the process first hand anf now know what goes on behind the claim. I was kinda update I wanted to work the water sucking machine but was doing my SF thing with Ethel and missed out. I know I have always stood behind you and Vince and Serv-pro and I know I always will. I thanked both of them for calming her down more than I could by just explaining the procedure. You and Vince should be Proud of these guys for representing your company as well as they do. Just had to tell you.

Your Friendly State Farm agent Friend.

Mary

My damage occurred on Memorial Day and SERVPRO was here w/in 4 hrs and Rickey did an amazing job!

Dear Ms. Dorr: 

My wife and I want you to know of our appreciation for the tremendous service offered by members of your Company.

Earlier this year we had the misfortune of having the interior of our house and its contents covered with soot from a malfunctioning fuel oil furnace. SERVPRO cleaned the walls, ceilings, floors, doors and some of the contents May 7-9. SERVPRO members involved in the cleanup were:

Todd,

Frank, 

Jon, 

Tommy and

Eddie.

All five of them were very professional. They reviewed with us in detail the work to be done and were proactive in suggesting that painting certain parts of the house are necessary when they were doing the remediation. All five of the employees seemed to know what to do and when to do it. They were thorough in their cleaning, while, at the same time being courteous and pleasant. My wife and I were amazed at how meticulous and helpful they were in the cleaning process. 

This is our first major experience with SERVPRO. (We had used SERVPRO years ago {Eddie} to clean our HVAC ducts, which was also a favorable experience.) We are happily relating to our friends how SERVPRO came to our rescue in dealing with the soot issue. 

Sencerely yours,

Michael J. Korin

SERVPRO did an amazing job pulling our basement back together after our hot water heater flooded our basement. They were efficient and professional. We would definitely consider using SERVPRO in any future repairs. Thanks Pat C. and the team for the work done. 

Amazing service! The gentlemen that responded to our very wet basement were professional and incredibly helpful in walking us through the process of clean up. They were hard working and efficient in getting the mess cleaned up. Cannot thank them enough. The ladies in the office were also very knowledgeable and helpful.

The crew is fantastic!!! I'm in the military stationed overseas, and SERVPRO of St Mary's has been phenomenal. They work directly with my insurance company for the damage to my rental property, and have alleviated an enormous amount of stress for me.Tracy keeps me updated via phone and email, and Todd is going above and beyond to take care of things. can't recommend them enough!!!

My wife and I want you to know of our appreciation for the tremendous service offered by members of your Company.

Earlier this year we had a misfortune of having the interior of our house and its contents covered with soot from a malfunctioning fuel oil furnace. SERVPRO cleaned the walls, ceilings, floors, doors and some of the contents May 7-9.  SERVPRO members involved in the cleanup were:

Todd, Frank, Jon, Tommy and Eddie

All five of them were very professional. They reviewed with us in detail the work to be done and were proactive in suggesting that painting certain parts of the house are necessary when they were doing the remediation.  All five of the employees seemed to know what to do and when to do it.  They were thorough in their cleaning, while, at the same time being courteous and pleasant.  My wife and I were amazed at how meticulous and helpful they were in the cleaning process.

This is our first major experience with SERVPRO. (We had used SERVPRO years ago {Eddie} to clean our HVAC ducts, which was also a favorable experience.)  We are happily relating to our friends how SERVPRO came to our rescue in dealing with the soot issue.

Sincerely yours,

Michael J.

I found SERVPRO of SoMD to be very professional and the service they provided (soda blasting our crawlspace) to be one of the best decisions I've made for our projects at the house. They also remediated the mold as well. Wouldn't hesitate to use them again.

I have to say that dealing with SERVPRO was absolutely seamless. From the initial call, to the site visit, and through the three days of cleaning, I couldn't have asked for a better crew. Robby was outstanding, and made sure all of our needs were met with ease. Thanks again for the great work everyone!

SERVPRO blasted my crawlspace when I bought the house, and it made an immediate difference with smell in the house. If you have a moldy crawlspace this is a must, really a no brainer! The wood still looks new almost 10 years later.

SERVPRO of St. Mary’s is 5 star all the way!! From the office staff (Tracy), to the estimator and technician (Todd), and the management team (Chad)...they handled next day service, last minute changes and accommodations to make my repairs quickly and stress free!! I can’t recommend them enough! Complete tip of the cap to the whole team! No need to look anywhere else for service, they are the best around!!! Thanks again! -

We had SERVPRO come in this morning to clean and disinfect our carpets. It was an emergency and they worked us in really well with their schedule! We had an agent named Ricky Kline. He was very professional, polite, and efficient! He did an amazing job on our carpets in under an hour!! Can't give enough praise for this service. Thank you SERVPRO for everything!

-The Hall Family

Working for a local State Farm agent, there is no one else we call for emergencies. It rings so true with these guys - "Like it never even happened."

Chad & his staff are the best of the best - to have people like these on our clients' sides in what is sometimes the worst time of their lives, we could never thank them enough!

I could go on and on how wonderful SERVPRO is and has been for my family and I. You all made a hectic, crazy time due to an accident in our home SOOOO much better and easier to deal with. From Frank who took care of us so very well after the accident to Eddie who finished up in our home! Tracy in the office was also so very helpful, professional and kind. Thank you so much to all who came to our rescue, worked crazy hours, answered a ton of questions, offered advice and gave professional care and kindness to every detail. We appreciate you and thank you so much. HIGHLY RECOMMEND!!

Ricky & all the guys!!

We can never express fully our gratitude for your help on Oct 10, 2016 or was it the 11th. I've lost track of time! Thank you - Jamie Wall & George Evers 

Virginia Beach Flood

I couldn't be more pleased with SERVPRO's professionalism. Every employee that was in my home went above and beyond what I expected!

After a few years of normal wear and tear, SERVPRO came in and did a phenomenal job steam cleaning our carpets. They were rejuvenated to look like new! The crew was efficient and friendly, and the cleaning cost very affordable. Highly recommend.

As we prepared to list our house in August 2015, we were in a time crunch to have our carpets cleaned. Chad responded quickly and personally came out to give us a quote, and they fit us into their schedule quickly. Our previous 2 carpet cleanings in 8 years were no where near the response time, and quality cleaning of SERVPRO. Thanks SERVPRO - I highly recommend you, and we will use you again!

I have used SERVPRO of Saint Mary's and Calvert many times over the years for carpet cleaning and duct cleaning. I have always been very pleased with the customer service and cleaning results.

"I don't feel a score of 10 is sufficient to express how impress I am with the service provided. Outstanding work by exceptional employees! You have a great team!

I own a Residential Rental Property Management Company in Southern Maryland and use SERVPRO regularly. We recently had a cold snap where we had pipes freeze and burst in several units due to builder defects. Each time we needed help, sometimes at very odd hours in the night we called in and they were able to have a crew out to begin mitigation quickly. This reassured the tenants and helped keep our property owners in the loop as to what was going on lowering stress at all levels. The quick responses stopped other issues such as mold and further damage. They even have good people that can help with rebuild services when our contractors are busy. They then work directly with the insurance companies to collect payment saving me a lot of time and hassle. The staff at SERVPRO is our go to!

Professional, Knowledgeable, Courteous, FAST!

We had some significant work to be done at our house.  Robbie Crawford came out and performed a good assessment of the level of effort and a reasonable estimate on the cost.

During the performance of the work they hit a significant complication that added about two days to the amount of time that had been planned.  The work was completed professionally, everything was cleaned up at the completion, the final work product was perfect and beyond my expectations, and the final charges were exactly as described in the original estimate which was significantly lower than a competitors estimate.

We could not be happier with the work that was performed as well as the team that was at our house for about 5 days.  I would not hesitate to recommend SERVPRO of Lexington Park, MD and I would not hesitate to use them again if needed.