What our Customers say...

Testimonials

Professional, Knowledgeable, Courteous, FAST!

Morning Chad (old buddy),

I just want you to know that I actually had the privilege to work with your guys last night. My friend Ethel Smith (also policyholder) had a water loss. Your guy Scott was there within 45 minutes accessed the damage and was telling us what needed to be done. He explained everything in detail and also her options. I was very impressed with him. He was also very well-mannered and polite. Ricky, was also there he came later with the machines and he also was very polite and just got in there and got the work done. I personally wanted to tell you about these guys. I now have also seen the process first hand anf now know what goes on behind the claim. I was kinda update I wanted to work the water sucking machine but was doing my SF thing with Ethel and missed out. I know I have always stood behind you and Vince and Serv-pro and I know I always will. I thanked both of them for calming her down more than I could by just explaining the procedure. You and Vince should be Proud of these guys for representing your company as well as they do. Just had to tell you.

Your Friendly State Farm agent Friend.

Mary

My damage occurred on Memorial Day and SERVPRO was here w/in 4 hrs and Rickey did an amazing job!

Dear Ms. Dorr: 

My wife and I want you to know of our appreciation for the tremendous service offered by members of your Company.

Earlier this year we had the misfortune of having the interior of our house and its contents covered with soot from a malfunctioning fuel oil furnace. SERVPRO cleaned the walls, ceilings, floors, doors and some of the contents May 7-9. SERVPRO members involved in the cleanup were:

Todd,

Frank, 

Jon, 

Tommy and

Eddie.

All five of them were very professional. They reviewed with us in detail the work to be done and were proactive in suggesting that painting certain parts of the house are necessary when they were doing the remediation. All five of the employees seemed to know what to do and when to do it. They were thorough in their cleaning, while, at the same time being courteous and pleasant. My wife and I were amazed at how meticulous and helpful they were in the cleaning process. 

This is our first major experience with SERVPRO. (We had used SERVPRO years ago {Eddie} to clean our HVAC ducts, which was also a favorable experience.) We are happily relating to our friends how SERVPRO came to our rescue in dealing with the soot issue. 

Sencerely yours,

Michael J. Korin

SERVPRO did an amazing job pulling our basement back together after our hot water heater flooded our basement. They were efficient and professional. We would definitely consider using SERVPRO in any future repairs. Thanks Pat C. and the team for the work done. 

Amazing service! The gentlemen that responded to our very wet basement were professional and incredibly helpful in walking us through the process of clean up. They were hard working and efficient in getting the mess cleaned up. Cannot thank them enough. The ladies in the office were also very knowledgeable and helpful.

The crew is fantastic!!! I'm in the military stationed overseas, and SERVPRO of St Mary's has been phenomenal. They work directly with my insurance company for the damage to my rental property, and have alleviated an enormous amount of stress for me.Tracy keeps me updated via phone and email, and Todd is going above and beyond to take care of things. can't recommend them enough!!!

My wife and I want you to know of our appreciation for the tremendous service offered by members of your Company.

Earlier this year we had a misfortune of having the interior of our house and its contents covered with soot from a malfunctioning fuel oil furnace. SERVPRO cleaned the walls, ceilings, floors, doors and some of the contents May 7-9.  SERVPRO members involved in the cleanup were:

Todd, Frank, Jon, Tommy and Eddie

All five of them were very professional. They reviewed with us in detail the work to be done and were proactive in suggesting that painting certain parts of the house are necessary when they were doing the remediation.  All five of the employees seemed to know what to do and when to do it.  They were thorough in their cleaning, while, at the same time being courteous and pleasant.  My wife and I were amazed at how meticulous and helpful they were in the cleaning process.

This is our first major experience with SERVPRO. (We had used SERVPRO years ago {Eddie} to clean our HVAC ducts, which was also a favorable experience.)  We are happily relating to our friends how SERVPRO came to our rescue in dealing with the soot issue.

Sincerely yours,

Michael J.

I found SERVPRO of SoMD to be very professional and the service they provided (soda blasting our crawlspace) to be one of the best decisions I've made for our projects at the house. They also remediated the mold as well. Wouldn't hesitate to use them again.

I have to say that dealing with SERVPRO was absolutely seamless. From the initial call, to the site visit, and through the three days of cleaning, I couldn't have asked for a better crew. Robby was outstanding, and made sure all of our needs were met with ease. Thanks again for the great work everyone!

SERVPRO blasted my crawlspace when I bought the house, and it made an immediate difference with smell in the house. If you have a moldy crawlspace this is a must, really a no brainer! The wood still looks new almost 10 years later.

SERVPRO of St. Mary’s is 5 star all the way!! From the office staff (Tracy), to the estimator and technician (Todd), and the management team (Chad)...they handled next day service, last minute changes and accommodations to make my repairs quickly and stress free!! I can’t recommend them enough! Complete tip of the cap to the whole team! No need to look anywhere else for service, they are the best around!!! Thanks again! -

We had SERVPRO come in this morning to clean and disinfect our carpets. It was an emergency and they worked us in really well with their schedule! We had an agent named Ricky Kline. He was very professional, polite, and efficient! He did an amazing job on our carpets in under an hour!! Can't give enough praise for this service. Thank you SERVPRO for everything!

-The Hall Family

Working for a local State Farm agent, there is no one else we call for emergencies. It rings so true with these guys - "Like it never even happened."

Chad & his staff are the best of the best - to have people like these on our clients' sides in what is sometimes the worst time of their lives, we could never thank them enough!

I could go on and on how wonderful SERVPRO is and has been for my family and I. You all made a hectic, crazy time due to an accident in our home SOOOO much better and easier to deal with. From Frank who took care of us so very well after the accident to Eddie who finished up in our home! Tracy in the office was also so very helpful, professional and kind. Thank you so much to all who came to our rescue, worked crazy hours, answered a ton of questions, offered advice and gave professional care and kindness to every detail. We appreciate you and thank you so much. HIGHLY RECOMMEND!!

I couldn't be more pleased with SERVPRO's professionalism. Every employee that was in my home went above and beyond what I expected!

After a few years of normal wear and tear, SERVPRO came in and did a phenomenal job steam cleaning our carpets. They were rejuvenated to look like new! The crew was efficient and friendly, and the cleaning cost very affordable. Highly recommend.

As we prepared to list our house in August 2015, we were in a time crunch to have our carpets cleaned. Chad responded quickly and personally came out to give us a quote, and they fit us into their schedule quickly. Our previous 2 carpet cleanings in 8 years were no where near the response time, and quality cleaning of SERVPRO. Thanks SERVPRO - I highly recommend you, and we will use you again!

I have used SERVPRO of Saint Mary's and Calvert many times over the years for carpet cleaning and duct cleaning. I have always been very pleased with the customer service and cleaning results.

"I don't feel a score of 10 is sufficient to express how impress I am with the service provided. Outstanding work by exceptional employees! You have a great team!

I own a Residential Rental Property Management Company in Southern Maryland and use SERVPRO regularly. We recently had a cold snap where we had pipes freeze and burst in several units due to builder defects. Each time we needed help, sometimes at very odd hours in the night we called in and they were able to have a crew out to begin mitigation quickly. This reassured the tenants and helped keep our property owners in the loop as to what was going on lowering stress at all levels. The quick responses stopped other issues such as mold and further damage. They even have good people that can help with rebuild services when our contractors are busy. They then work directly with the insurance companies to collect payment saving me a lot of time and hassle. The staff at SERVPRO is our go to!

We had some significant work to be done at our house.  Robbie Crawford came out and performed a good assessment of the level of effort and a reasonable estimate on the cost.

During the performance of the work they hit a significant complication that added about two days to the amount of time that had been planned.  The work was completed professionally, everything was cleaned up at the completion, the final work product was perfect and beyond my expectations, and the final charges were exactly as described in the original estimate which was significantly lower than a competitors estimate.

We could not be happier with the work that was performed as well as the team that was at our house for about 5 days.  I would not hesitate to recommend SERVPRO of Lexington Park, MD and I would not hesitate to use them again if needed.